Refund policy

At LIVDAY, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unwashed, and in its original condition.

To request a return or refund, please contact us at support@thelivday.com with your order number and the reason for your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item. After reviewing your request, we will provide a full refund or a replacement at no additional cost.

Lost Packages

If your package is confirmed as lost in transit, please contact us and we will work with the carrier to investigate the shipment.

Once the package is confirmed lost, you may choose between a full refund or a replacement shipment at no additional cost.

Returns Due to Customer Preference

If you change your mind, select the wrong size, or no longer want the item, you may request a return within 30 days, provided the item meets our return requirements.

For these returns, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Address & Delivery Exceptions

Please carefully review your shipping information before placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to accept the package, the original shipping cost is non-refundable.

Once the package is returned to us, we may issue a refund for the eligible product amount, less any shipping and return costs incurred by LIVDAY.

If you would like the package to be reshipped, additional shipping charges may apply.

Refund Processing

Once your return is received and approved, we will process your refund to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Conditions

For hygiene and product-quality reasons, we cannot accept returns of items that have been used, washed, damaged after delivery, or returned without their original condition.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@thelivday.com

We’re always happy to help.